currently looking for “Customer Support Representative” for one of our client company

Let me give you an overview regarding the job opportunity.

Location: Islamabad

Education: At-least Metric

Experience: 0-1 Years

Benchmark for Selection: Grammatically sound English communications skills.

Industry: Telecom (MNC)

Timings: 08:45 Pm to 05:30 Am (Night Shift) Monday to Friday

Duties and Responsibilities:

• Respond to incoming calls in a timely manner throughout shift.
• Identify customer questions, complaints, concerns, and overall needs.
• Provide sufficient answers and solutions to all customer queries.
• Handle customer complaints respectfully and professionally.
• Meet or exceed call quotas personally and as a team unit.
• Follow all communication procedures, policies, and guidelines during every customer interaction.

Job Requirement:

• Excellent written and verbal communication skills in English with proper grammar.
• Positive attitude, goal-oriented and solid work ethic.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills will be a plus.