Job Title: Email and Chat Support Executive – Foodpanda

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Location: Karachi

Salary: Up to PKR 33,000

Working Hours: 9

Job Shift: Morning & Evening, between 5am to 11pm

Job Description:

• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level

Job Specification:

• Intermediate or above
• Age limit: 18-45
• Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving
• Adaptability

Perks & Benefits:

• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus

• Company Pick & Drop