Customer Support Executive – Domestic

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

• Handling calls /queries/requests
• Complaint Management & Solving Customer grievances
• Applying process/product knowledge

Location: Karachi, Lahore, Islamabad

Salary upto: 21,500 PKR

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

• Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

• Intermediate or above
• Age limit: 18-30
• Excellent communication
• Proficiency with MS Office particularly MS Excel
• Flexibility to work in shifts
• Customer-centric attitude

Perks & Benefits:

• Medical Insurance
• Permanent Employment Status
• Provident Fund & Overtime provided
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Internal Job Opening in different departments