Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
-- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
-- Follow up to ensure that appropriate actions were taken on customers’ requests.
-- Refer unresolved customer grievances or special requests to designated departments for further investigation.
-- Proficient with MS Office particularly MS Excel (Spreadsheet)
-- Possess Knowledge of Call Centre Operations
-- Must be flexible to work in shifts
-- Excellent communication skills