Partner Support Specialist - Karachi

Overview:

The Partner Support Specialist within the Operations department will assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too .

Responsibilities:

  Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client

  Assist customers with their items purchased through ecommerce website

  Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

  Providing alternatives to products/items, which are not available on the ecommerce website

  Follow standard processes and procedures when it comes to providing the resolution

  Staying up to date with latest updates on system information, process changes and future updates

  Must be able to overcome objections and handle customer push backs

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it!

You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

  Critical Thinking

  Time Management

  Specialist Focus

  Organizing

  Priority Setting

  Problem Solving

  Professional Composure

Benefits:

We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:

  Medical Insurance OPD

  Provident Fund

  Leave Encashment

  Annual leaves

  On job trainings

  Two days off in a week

  Ergonomic furniture and infrastructure.

  Referral Rewards

  Annual Increment

  Conveyance facility

  Loan facility

The salary for this position will be upto Rs. 70,000/ month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work, and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.