Malay Speakers

(Malaysian Language

Location : Karachi - Lahore - Islamabad

Working Hours : 9

Job Description:

-- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

-- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

-- Follow up to ensure that appropriate actions were taken on customers’ requests.

-- Refer unresolved customer grievances or special requests to designated departments for further investigation.

Job Specification:

-- Proficient with MS Office particularly MS Excel (Spreadsheet)

-- Possess Knowledge of Call Centre Operations

-- Must be flexible to work in shifts

-- Excellent communication skills

Qualification: Intermediate or above

Proficiency : Malaysian Language (speaking, reading, writing & listening)

Apply at : careers.pk@ibex.com

email subject : "Malay Speaker"