The Email & Chat Support Champion within the Operations department will assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via email and/or chat. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too!
Assist customers with their items purchased through ecommerce website
Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
Maintain swift responses to customer through email and/or chat
Maintain level of service through dealing with customers in a friendly, efficient, and an attentive manner
Document each customer query as well as the resulting solution
Provide alternatives to products/items, which are not available on the ecommerce website
Follow standard processes and procedures when it comes to providing resolutions
Stay up to date with the latest updates on system information and process changes
Able to deal with objections and handle customer push backs
You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:
Medical Insurance & OPD
On job trainings
Two days off in a week
Ergonomic furniture and infrastructure.