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Job Description

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

  • Handling calls /queries/requests
  • Complaint Management & Solving Customer grievances
  • Applying process/product knowledge

Location: Karachi, Lahore, Islamabad

Salary upto: 21,500 PKR

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

  • Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

  • Intermediate or above
  • Age limit: 18-30
  • Excellent communication
  • Proficiency with MS Office particularly MS Excel
  • Flexibility to work in shifts
  • Customer-centric attitude

 

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund & Overtime provided
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Internal Job Opening in different departments

Job Details

  • Location

    Karachi, Pakistan

  • Job Type

    Full Time/Permanent

  • Salary

    Not Specified

  • Experience

    Fresh

  • Age

    Maximum 30

  • Positions

    15

  • Apply By

    31-Dec-2020

Skills

  • Communication Skills
  • Call Center
  • Customer Service
  • Sales
  • Email & Chat

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