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Job Description

Job Description:

  • Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with agents to strengthen service competitiveness
  • Communicate timely back to agents, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification:

  • O Levels/Matric or above
  • Age limit: 18-45
  • Good Spanish Language skill
  • Excellent command over English, with good American or Neutral accent
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive

Job Details

  • Location

    Karachi, Pakistan

  • Job Type

    Full Time/Permanent

  • Salary

    PKR 700,000 - 749,999

  • Experience

    Fresh

  • Positions

    25

  • Apply By

    30-Apr-2022

Skills

  • Customer Service
  • Spanish Speakers

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