Job Description:

• Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with agents to strengthen service competitiveness
• Communicate timely back to agents, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification:

• O Levels/Matric or above
• Age limit: 18-45
• Good Spanish Language skill
• Excellent command over English, with good American or Neutral accent
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive